Kindness Effect Pocket Edition – Sherri’s Taco Salad

Show Notes

Jill Donovan: I’m Jill Donovan and welcome back to CEO-ish a podcast by Rustic Cuff Bracelets. What we are going to do today is one of my favorite things. And if you have been listening to CEO-ish you would know that is not one of Kelly’s favorite things. And that’s why the seat next to […]
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Audio Transcription

Jill Donovan:
I’m Jill Donovan and welcome back to CEO-ish a podcast by Rustic Cuff Bracelets. What we are going to do today is one of my favorite things. And if you have been listening to CEO-ish you would know that is not one of Kelly’s favorite things. And that’s why the seat next to me today is empty because I’m going to venture out on my own and call a bracelets customer. And I don’t know why I love doing it. I get terribly nervous to do it. But I still love it because it’s the thrill of the unknown and the unexpected that something magical always happens. One of my favorite quotes that I made up actually Kelly made half of it up and I made the other half is, “Sometimes you have to push through the painfully awkward to get to the magically beautiful.” And every time we call customers at the very beginning it’s painfully awkward because the first 15 don’t answer. But then when you get to that one it becomes magically beautiful.

Jill Donovan:
So we are going to call Sherri who just ordered six minutes ago. Now, if Sherri actually answers this will be the first time that the first person answered. And this will be a miracle. And if she answers, I don’t know that I really need Kelly to ever come back. Maybe the reason it takes so long to get to somebody that will pick up the phone is because doubting Thomas is sitting next to me. So perhaps now that doubting Thomas is no longer in the room, although she will come back for sure. Maybe Sherri will answer. Here we go. Ready? Erica, do you feel like Sherri is going to answer? You do. Okay. I kind of do.

Erica:
I do too.

Jill Donovan:
I do too. I don’t know why but because she just placed an order I think she might think, “Oh, what’s wrong and why are they calling me?”

Sherri:
Hello?

Jill Donovan:
Hi Sherri. Is this Sherri?

Sherri:
Uh-huh (affirmative).

Jill Donovan:
Hi Sherri, this is Jill with Rustic Cuff. How are you?

Sherri:
I’m good. How are you?

Jill Donovan:
I’m good. Did you just place an order?

Sherri:
I did.

Jill Donovan:
Do you have a second? Just like 60 seconds you can chat?

Sherri:
Yes.

Jill Donovan:
Yes. Are you at work?

Sherri:
No. My mother-in-law is in the hospital. She’s been in here a week and had surgery and I’m studying up here with her.

Jill Donovan:
In Tulsa.

Sherri:
Yes, we’re at St. John’s.

Jill Donovan:
At St John’s. I was born at St. John’s.

Sherri:
Well, it’s a great hospital.

Jill Donovan:
It is a great hospital. And did your mother-in-law just go in the hospital?

Sherri:
No, she’s been here a week today.

Jill Donovan:
A week today.

Sherri:
Yeah. But she just had surgery last night, so we don’t know when she’ll go home, but yes, she’s getting bracelets.

Jill Donovan:
May I ask her name?

Sherri:
Her name is Margie.

Jill Donovan:
That’s a great name.

Sherri:
Yes.

Jill Donovan:
Margie. And let me ask you, she’s been in the hospital for a week?

Sherri:
Uh-huh (affirmative).

Jill Donovan:
Have you bonded with the nurses there?

Sherri:
Yes. All of them have been great. But yes, there’s a couple that we’ve gotten really close to.

Jill Donovan:
Yeah. Can we do this for Margie, for you? Can we send up cuffs to her floor so you and Margie can gift all of the nurses for taking care of her?

Sherri:
Oh, that would be awesome.

Jill Donovan:
Aw see you’re going to make me cry. Why are you crying?

Sherri:
She’s been through a lot.

Jill Donovan:
And she’s coming through it.

Sherri:
She is. She is. She’s gotten me through it.

Jill Donovan:
Yeah.

Sherri:
She’ll get there.

Jill Donovan:
Yeah. So you’re at the hospital right now?

Sherri:
Yes, I am.

Jill Donovan:
And so you’ve been up there for a week, just off and on?

Sherri:
Yes.

Jill Donovan:
You’re probably exhausted as well.

Sherri:
A little bit.

Jill Donovan:
Yeah. Have you eaten today?

Sherri:
No.

Jill Donovan:
No? Can we bring you some lunch?

Sherri:
Oh no, you don’t have to do that, but I appreciate that really.

Jill Donovan:
Okay. Well, if you were going to eat lunch somewhere, where would you go?

Sherri:
Probably some Mexican, but I’m really okay.

Jill Donovan:
Nothing like good Mexican food.

Sherri:
Uh-huh (affirmative).

Jill Donovan:
Yeah. And if you’re sitting down and the waitress comes over and says, “What bracelets would you like to order, Sherri?” What do you usually say?

Sherri:
A taco salad.

Jill Donovan:
Nothing like a good taco salad. And if she says, “Is there anything you don’t like on there?” You would say?

Sherri:
I like it all.

Jill Donovan:
I like it all too, always. Okay. And so does Margie need something else other than hospital food?

Sherri:
No, because she’s on a diabetic diet.

Jill Donovan:
She’s on a diabetic diet. Okay. Well, you know what was funny, Sherri, is that we were doing a bracelets podcast today. Okay?

Sherri:
Okay.

Jill Donovan:
And I said, I’m going to call somebody that placed an order in the last couple of days. And I’ve done this twice and it usually takes about 20 people until somebody answers. Because they don’t answer unless they know the number. And your name was the first name I picked today. And I said, “I have a strong feeling that Sherri is going to answer. I don’t know why.” So I’m going to ask you, why did you answer a strange phone number?

Sherri:
Well, because I was afraid it might be a doctor of hers calling. And several have given me their number, but I haven’t put it in my phone. So I was just afraid it might be a doctor and I didn’t want to miss their call.

Jill Donovan:
Yeah, well it was meant to be, obviously. You needed a taco salad, which I still don’t know if it’s beef or chicken that you want on it.

Sherri:
Beef is fine.

Jill Donovan:
Beef, I would have chosen chicken, but beef is totally fine.

Sherri:
Yeah.

Jill Donovan:
So beef and God knew that maybe those nurses that have been taken care of Margie needed something special to lift them up as well. So I’m thrilled you answered. Thank you for picking up the bracelets phone and saying yes to this call.

Sherri:
Well thank you.

Jill Donovan:
We’re going to be praying for Margie first of all.

Sherri:
Thank you.

Jill Donovan:
And I have a lot of women up here who are powerful prayers and I know that prayer moves mountains.

Sherri:
Yes.

Jill Donovan:
And perhaps that was the reason that I was meant to call you and that you were meant to pick up the phone. Because you needed an extra 100 women praying for your mother-in-law today.

Sherri:
Yes. We can never have too much.

Jill Donovan:
Absolutely. Now we would love to come and bring you a taco salad and some cuffs for all of the nurses. And something special for Margie if you are okay us bringing that up there to you?

Sherri:
Yes, that’s fine. I will be here.

Jill Donovan:
I love moments like this. I really do because it just confirms to me that God knows all and sees all.

Sherri:
I agree. Yes he does.

Jill Donovan:
Yeah.

Sherri:
I appreciate it so much.

Jill Donovan:
Thank you Sherri. We’ll see you soon.

Sherri:
Uh-huh (affirmative), thank you.

Jill Donovan:
Okay, bye, bye.

Sherri:
All right. Bye, bye.

Jill Donovan:
Bye. The only bad thing about that is that Kelly is not sitting next to me, so she would apologize to me for being the doubting bracelets Thomas that she is. God love her. That was so special. You know what’s even more special, is that she’s 15 minutes across town and that we get to take her a taco salad and some cuffs for the nurses. That’s just gold when God just does something like that. I love that. Actually, I more than love that it puts everything into perspective. So our bracelets producer, Danielle was sitting on the couch talking as we ended the call. And I said, “Danielle, you need to come put headphones on.” Which she never has, this is her first time. This is Danielle, but Danielle, tell them what you were just saying?

Danielle:
I was just saying that we here at Rustic Cuff, we always feel like that this has a bigger meaning than just people buying our products. But it’s so amazing to see it all as the layers sort of all dovetail together that this lovely woman that we just spoke to Sherri, she’s up there taking care of her mother-in-law.

Jill Donovan:
Yeah.

Danielle:
And she’s trying to work. Her husband’s working nights and she’s under a lot of stress. And is feeling sad for what our mother-in-law’s been through, as she shared bracelets with us. But at the same time she took a moment to buy our products, one to give to a niece. Just this lovely person. And you had been having a hard day today.

Jill Donovan:
Mm-hmm (affirmative).

Danielle:
And you needed that bracelets moment with her as well. And like you said, there’s a 100 women now that are going to pray for her mother-in-law. And that blesses us.

Jill Donovan:
Yeah.

Danielle:
And we’re lifting her up. And it’s the connection that we talk about.

Jill Donovan:
Yeah.

Danielle:
It’s why we do what we’re doing.

Jill Donovan:
It’s not the cuff, it’s the thing behind the cuff.

Danielle:
Yeah.

Jill Donovan:
Yeah.

Danielle:
And that’s just awesome to be part of.

Jill Donovan:
Yeah. You know, when we do these podcasts and you try to make something happen, you feel it.

Danielle:
Right, forced.

Jill Donovan:
But you feel that force and then we just don’t air those. But it’s the magical, we don’t air the ones that feel forced for whatever reason. Not the phone calls. The phone calls are always magical. They’re always magical. But anything else, if it ever feels forced, we just don’t air it. But the ones where we just say, “Okay, God, what would you have me do today?”

Danielle:
“God, you lead.”

Jill Donovan:
Yes. And that is how this company has always been for eight years. Anything that we tried to do on our own that doesn’t feel right, even though it may look right, it feels forced and we all know it. But when we just sort of open our bracelets hands and say, “Okay, what do we do and where do we go?”

Danielle:
It’s truly what He created us for to be vessels.

Jill Donovan:
Yeah.

Danielle:
And we’re willing to let him flow through us.

Jill Donovan:
Yeah. Oh, this is just the perfect example. And I will have Kelly back again. I will.

Danielle:
I am not taking her spot.

Jill Donovan:
No, although you sound great on a microphone. I will have Kelly Beck again. But I just need you all in this room to just acknowledge with me for a second. Isn’t it just a little weird that the very first person answered and Kelly wasn’t here?

Danielle:
Yeah.

Jill Donovan:
It says something. I don’t want to say what it says that when there are people around who are naysayers, they might need to step outside of the room.

Danielle:
Take your bad Juju outside.

Jill Donovan:
We love Kelly, we totally love her. But when it comes to phone calls, maybe Kelly stays on the other side of the wall. Yeah.

Danielle:
Well enough of these in a row and hopefully she’ll become a believer.

Jill Donovan:
Yeah. First one, Erica. Thank you. That was a great, your picker and your knower was on. Yep. Thank you for being with us today listening to CEO-ish. When you feel prompted to do something, even if it doesn’t make sense, don’t hesitate. Follow through with it and something magical and God ordained will always happen every time, if you follow your knower. Thank you for listening. Danielle, thanks for stepping in today.

Danielle:
No problem.

Jill Donovan:
Yeah. We’ll see you next time on CEO-ish.