Peanuts or Pretzels? Airline Travel Through the Eyes of a First-Year Flight Attendant

Show Notes

Jill interviews her niece Lauren and discovers everything she wanted to know (and then some) about flying the friendly skies.
Rustic Cuff | Shop Our Instagram

Audio Transcription

Jill “Rustic Cuff Bracelets Founder” Donovan:
Hi and welcome back to CEO-ish. I’m Jill “Rustic Cuff Bracelets Founder” Donovan and sitting in the seat next to me where Kelly Smith usually sits, is Lauren Reamer. Lauren, welcome.

Lauren Reamer:
Thank you.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Lauren, you are my twin brother’s daughter.

Lauren Reamer:
That is correct.

Jill “Rustic Cuff Bracelets Founder” Donovan:
But more importantly, you are one of my favorite people that even though I haven’t seen you for three months?

Lauren Reamer:
At least.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Or if I’ve seen you three days ago, when we see each other, we jump up and down and hug-

Lauren Reamer:
We do.

Jill “Rustic Cuff Bracelets Founder” Donovan:
… like we haven’t seen each other for three years.

Lauren Reamer:
It happened just five minutes ago at the airport.

Jill “Rustic Cuff Bracelets Founder” Donovan:
At the airport. People thought we were crazy.

Lauren Reamer:
They did.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah. Lauren, first of all, welcome and this is your very first podcast ever.

Lauren Reamer:
It is.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yes. I’m thrilled that you chose us to do your first podcast.

Lauren Reamer:
Well, there was a long line, but…

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yes, there was. We have a very big audience today.

Lauren Reamer:
We do, yes.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yes, bigger than we’ve ever had I think for a podcast.

Lauren Reamer:
All familiar faces.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yes.

Lauren Reamer:
Very friendly.

Jill “Rustic Cuff Bracelets Founder” Donovan:
So you should be comfortable. Okay. Lar, you just graduated from the University of Georgia.

Lauren Reamer:
I did.

Jill “Rustic Cuff Bracelets Founder” Donovan:
After four years. With what major?

Lauren Reamer:
With a major in public relations and minors in Spanish and global health.

Jill “Rustic Cuff Bracelets Founder” Donovan:
So it’s only natural that you would become a flight attendant.

Lauren Reamer:
It is not.

Jill “Rustic Cuff Bracelets Founder” Donovan:
When you graduated.

Lauren Reamer:
It is not natural.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Can you start me when you decided that you wanted to go apply for this airline right in the middle of your senior year?

Lauren Reamer:
Yeah. So it was October of my senior year and as my other friends were, I was looking at the job opportunities in my public relations field, and I was getting very overwhelmed with all of the necessary steps in applying to be a public relations professional. And just at that time I had a friend reach out to me who worked for the airlines, recommend that I apply. And I told her in a friendly way that I absolutely had no interest whatsoever in doing so.

Lauren Reamer:
However, for the next few weeks, I just could not get it out of my mind. I kept imagining what my life would look like if I were able to truly drop everything and travel the world. So I really couldn’t get it off my head. And that’s where the dream started.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Now I have heard that the chances of getting a job with an airline, and this one in particular, are 1100 are chosen out of 200,000.

Lauren Reamer:
I think you’re right, yeah.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah. But you would have said that about any facts that I just gave you.

Lauren Reamer:
Right. Right. I didn’t look it up, no.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And so I want to know what my twin brother, your dad, what his reaction was after putting you through four years of school, and then you said, “I want to go apply and fly over all over the world, apply for an airline.”

Lauren Reamer:
So the way that I decided to even apply was the only way I could justify it was by telling no one, so that I wouldn’t let anyone down if I didn’t get the job.

Lauren Reamer:
So the application process took about three and a half months. There were eight steps to the application. There was an online assessment that had to be made. And then there was a few online video interviews all coming to the end of a big interview where I was given the job on the spot. And all of this went by without me telling a soul.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Amazing.

Lauren Reamer:
So in order to tell my parents, I printed out each eight step interview congratulations email and stacked them all up in order and asked my parents to go to dinner with me. And one night I slid the stack across the table and told them to take a look at a little life update I had. And so they pulled up the first sheet and saw congratulations, and they pulled up the next and saw congratulations again. And finally by the eighth sheet they understood that I had accepted a job.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And that they were going to live their best life from that point forward since they could fly for free.

Lauren Reamer:
I don’t think it really connected with them, the benefits that they were going to receive until I really explained that to them, because at first, there was just complete shock and confusion as to why I had steered so far off of the “plan”.

Jill “Rustic Cuff Bracelets Founder” Donovan:
What did they think that you were going to do once you graduated?

Lauren Reamer:
My plan was to move to LA to work at a boutique PR firm that I really liked out there. And my dad was all about that because he loved the west coast too and was looking forward to visiting me. But when he heard that I was going to be not doing that and moving to New York instead, it was quite a shock.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah. Little did he know he was going to travel around the world.

Lauren Reamer:
Exactly.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And he takes more trips than you take?

Lauren Reamer:
He does. Even though it is my profession.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yes. And so then you started shortly after you graduated, right?

Lauren Reamer:
I did. I drove from my graduation ceremony of college straight to my training session for this particular airline and then packed my bag the next day and drove my car up to New York City.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow. Well you are the perfect flight attendant. Do you know what they used to call them back in my day?

Lauren Reamer:
Stewardess.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yes.

Lauren Reamer:
Because I still have some old gentleman say that to me.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Oh. And do you mind that?

Lauren Reamer:
I don’t mind.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Do other flight attendants correct?

Lauren Reamer:
Some do, some do. But I’m not… I don’t…

Jill “Rustic Cuff Bracelets Founder” Donovan:
What’s wrong with stewardess?

Lauren Reamer:
I don’t know. I think they’re trying to generalize it more because there are more males entering the field. So I think that flight attendant brings in both males and females.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Well, there are so many questions that I’ve always wanted to ask flight attendants. And since this is your eighth month, seventh month-

Lauren Reamer:
Yes, going into my eighth month.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yes. And even though I know some of this, I would like to ask you some questions that maybe listeners have always wanted to ask flight attendants/stewardess back in the old days.

Lauren Reamer:
Absolutely.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And I’m so curious to know these things, especially now in this day and age, if any of these answers have changed. Okay. The first burning question… First of all, congratulations on your job.

Lauren Reamer:
Thank you.

Jill “Rustic Cuff Bracelets Founder” Donovan:
I had very, very high hopes that you’d come to work for Rustic Cuff. I still do. I’m still holding out.

Lauren Reamer:
One day.

Jill “Rustic Cuff Bracelets Founder” Donovan:
That means Jeff would not be able to fly. And Jeff right now is in Norway.

Lauren Reamer:
He is. He’s actually on a flight right now back from Norway to Paris.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And does he fly first class?

Lauren Reamer:
He does.

Jill “Rustic Cuff Bracelets Founder” Donovan:
For free?

Lauren Reamer:
Uh-huh (affirmative). He just before I came and sat down, sent me a picture of the warm cookie that he was delivered with the champagne bottle next to it.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Got to love that. Will you go heat up a cookie for me Jordan, please? Okay. This question I have wanted to know for quite some time. When they tell you to turn your cell phone off before you take off, for the people that don’t turn their cell phone off, does it really mess with cell towers or things and is there a possibility that it could make the plane crash because the cell phones are on?

Lauren Reamer:
So that is a great question. Before I answer that, I do need to confess that I was the person that refused to turn their cell phone off. I loved the living on the edge aspect of not turning my cell phone off. However, I learned after talking to a pilot a couple of weeks into my job that they receive all of the incoming calls and/or text messages on their little screen inside the cockpit.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wait, stop, stop, stop, stop. They receive? No, that can’t be true.

Lauren Reamer:
It’s a radio signal that is-

Jill “Rustic Cuff Bracelets Founder” Donovan:
But they don’t see the actual text message.

Lauren Reamer:
They don’t receive the text messages, but they receive the radio waves that should be going to your phone. So when your phone is on airplane mode, it blocks the radio waves that are trying to come to your phone. But when you don’t turn it on that, the few radio waves that are able to get to the airplane, go through the cockpit because the cockpit has a big machinery that is used to communicate with the tower or with other aircraft. So the pilots see that other people are using their personal devices.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Mic drop. I’ve wanted to know this for ever and ever. And then my kids always say that that doesn’t do anything and I have stood my ground and said, “No, it really does something upfront.” I just didn’t know.

Lauren Reamer:
It does, yeah. A lot of the time it won’t cause any major issues. But if the pilots are needing some information from someone down on the ground, if something were to happen, an emergency and your radio signal was blocking them, you’d be arrested.

Jill “Rustic Cuff Bracelets Founder” Donovan:
How do you know before you take off if they have put it… You can’t check everybody’s phone.

Lauren Reamer:
No you can’t.

Jill “Rustic Cuff Bracelets Founder” Donovan:
How do you know if somebody… Because most people, I don’t know that do that, that turn it to airplane mode now.

Lauren Reamer:
I don’t know. A lot of times you just have to repeat the announcement a lot.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah.

Lauren Reamer:
And hope.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow. They used to be a lot stricter about it so I thought something happened along the way because they’re not strict at all about it anymore. Not on the flights I’ve been on.

Lauren Reamer:
I don’t know. That’s interesting. I think it’s gotten easier to turn your phone on airplane mode. It’s just the little switch.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow. It is very unusual for a brand new flight attendant to go and start flying internationally within the first month. How did that happen?

Lauren Reamer:
So in New York, we got pretty lucky with some really awesome international flights, which went into my decision to move to New York because I knew that it would open up a lot of opportunities for me-

Jill “Rustic Cuff Bracelets Founder” Donovan:
Put that on airplane mode, please.

Lauren Reamer:
… to fly internationally. So I’ve been able to pick up a lot of really exciting international trips being based out of New York. They’re not put on my schedule. I have to go out of my way to take them from another flight attendant, but it’s allowed me to travel the world.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And the most fantastic place that you have been to so far since you’ve been a flight attendant?

Lauren Reamer:
One of my favorite places was Prague, Czech Republic. I really loved Prague and the beautiful old pre-world war streets that they have there. They’re just amazing and it’s actually a cool fact I learned about Prague is that Prague was Hitler’s favorite place in the world and because of that, he created the airspace above Prague during the war to be completely a safe zone within the German military. So they weren’t even allowed to fly over there. So the entire city has been preserved.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow.

Lauren Reamer:
It’s really beautiful.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow. You’re a walking encyclopedia about geography now. Lar, how do you kill time when you have a long flight, say over to Prague because you have hours sometimes of not doing something. Is that right? They give you time…

Lauren Reamer:
So one really cool thing I didn’t know about the airplanes that you fly internationally is that there are bunk beds downstairs or upstairs, depending on the aircraft, where the flight attendants can go take a nap for a little bit during the service. Once you complete the first service, you take the time remaining and you divide it by two, and half the crew goes to sleep off, half the crew stays up, and then after that time you swap and then the other half goes to sleep and then the other crew stays up and checks on the people if they need you.

Lauren Reamer:
But we usually take a really good nap downstairs-

Jill “Rustic Cuff Bracelets Founder” Donovan:
You actually can sleep in the bunk bed.

Lauren Reamer:
I absolutely can. It’s very, very tight down there and tiny.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Claustrophobic?

Lauren Reamer:
Not claustrophobic just because by that time you’re so exhausted, all you want to do is lay down. But if I’m not laying down, I keep myself entertained just by walking up and down the aisles. There’s a lot of people that want things, drinks or snacks, blankets.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Speaking of people that want things, how do you cut people off when you realize they’ve had too much to drink?

Lauren Reamer:
So that is a touchy subject. People don’t like to be cut off as you, I’m sure, can imagine.

Jill “Rustic Cuff Bracelets Founder” Donovan:
You’re sitting in a room full of people that don’t like to be cut off.

Lauren Reamer:
Right. So cutting off people is not a comfortable conversation, but it is per the FAA guidelines, the Federal Aviation, they don’t allow us to over serve and if they find out that we have over served, they fine the airlines thousands of dollars. So it’s more than me just not wanting someone to be slurring and stumbling. It’s protecting them and protecting myself. So I think the best method for me to cut somebody off is usually just based on my personality is sort of a joking manner. Just if someone-

Jill “Rustic Cuff Bracelets Founder” Donovan:
Are you drunk or what?

Lauren Reamer:
Exactly. Not to that extent, but saying something like, “Oh, you want another one? Well how about two waters first and then we’ll talk about it. Just sort of making it a game or making it a casual joke as opposed to saying, “You’re cut off.” And usually they take it fine.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Could you give them vodka but they think it’s vodka but it’s really water?

Lauren Reamer:
I have lined the rim a couple of times.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah. What does that mean?

Lauren Reamer:
It’s where you take the rim of a cup and you line it with alcohol and just fill the rest with water.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Lining the rim.

Lauren Reamer:
That’s an old bartender trick.

Jill “Rustic Cuff Bracelets Founder” Donovan:
I have never heard that. What’s one of the craziest questions that people ask on a flight?

Lauren Reamer:
Oh gosh. People often ask if they can give me their children’s diapers to take if they don’t want to hold onto that. That’s my personal least favorite.

Jill “Rustic Cuff Bracelets Founder” Donovan:
What do you say?

Lauren Reamer:
I ask if they would like to change their child’s diaper in the kitchen because that’s what the galley is. It’s the kitchen, and usually that sort of makes them realize what they’re asking and so they hold onto it because you don’t want to bring a dirty diaper in the kitchen.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And then you line the rim?

Lauren Reamer:
And then I line in the rim.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah.

Lauren Reamer:
Exactly.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Do people ever ask you if they’ve landed yet? Do they say, “Have we landed yet?”

Lauren Reamer:
I’ve never had.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Okay. Do you eat the leftover food?

Lauren Reamer:
Always. Absolutely.

Jill “Rustic Cuff Bracelets Founder” Donovan:
You eat the leftover food from when you serve people?

Lauren Reamer:
Not that someone has already eaten, but if there’s a leftover meal that has not been touched, I always eat them.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Are you allowed to eat somebody’s leftover meal?

Lauren Reamer:
I’m sure, but that’s disgusting.

Jill “Rustic Cuff Bracelets Founder” Donovan:
That is kind of gross. Have you ever had anybody die on a flight?

Lauren Reamer:
I have not.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Or where you’ve had to use any medical equipment?

Lauren Reamer:
I have only had to use an oxygen bottle one time.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Okay. Is it annoying when somebody rings the call button?

Lauren Reamer:
Yes, because… Well no, it’s not annoying. Just the call button is usually used for refills or snacks, but the main purpose of the call button is the safety.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah.

Lauren Reamer:
So if someone is having trouble breathing or having an issue, that’s the quickest way to get us to them. But if we’re running around the whole flight refilling drinks, the next time someone rings a button, we’re going to be a little bit more reluctant. But what if they can’t breathe?

Jill “Rustic Cuff Bracelets Founder” Donovan:
What happens when somebody on a long flight, their TV in front of them does not work and there’s not another seat?

Lauren Reamer:
Well, there’s actually a way to reset the televisions up front. So all you have to do if you’re on a flight is just ask the flight attendant to reset your screen. And also if you don’t like someone on the flight, you can ask the flight attendants to turn off their screen because we have control over that.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Oh. Do you ever have people that say somebody next to me smells or they’re too…

Lauren Reamer:
Yes.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Complaining about the person and they insist on being moved.

Lauren Reamer:
Well, the worst thing that people complain about is if someone in an aisle next to them has the window shade open and the light glare is on them. And it’s just very uncomfortable for me to go be the spokesperson for that person to say, “Hey, can you close your window?” So I’ve actually started telling people that I’m not allowed to tell people to close windows, that it’s their own personal window and I just tell them to go do it.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah. Are you allowed to sit and talk to the pilots during the flight?

Lauren Reamer:
During the flight, so we have to call them if we’d like to go in the cockpit and then one of them has to come out and one of us goes in. There’s always one pilot in the cockpit for obvious reasons, but we are allowed to go in there and there’ve been some really cool times when we’ve gotten to see the Northern Lights up there from above. They’re really beautiful. You get to see amazing starry nights being 30,000 feet closer.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Have you ever been afraid for, I mean, I don’t know how many flights you’ve taken now in the last seven, eight months, but I would say hundreds.

Lauren Reamer:
Hundreds.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Have you ever been afraid on a flight?

Lauren Reamer:
I have never been afraid, I don’t think. I’ve been uncomfortable on a few flights, but I’ve never been afraid.

Jill “Rustic Cuff Bracelets Founder” Donovan:
What gets you to the point of being uncomfortable on a flight?

Lauren Reamer:
A lot of the times for me it is maybe the smell. There can be some very smelly people.

Jill “Rustic Cuff Bracelets Founder” Donovan:
I mean like of crashing.

Lauren Reamer:
Oh, of crashing.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah. That’s what I mean.

Lauren Reamer:
No, I’m not.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Not afraid of smells.

Lauren Reamer:
I have not been afraid of crashing.

Jill “Rustic Cuff Bracelets Founder” Donovan:
You’ve never had a fear of when it’s real… I mean, you’ve had some bad turbulence, right?

Lauren Reamer:
Yeah, I’ve had some bad turbulence, but statistically there are more car accidents by tenfold than there are airplane accidents. There are very few airplane accidents. And the ones that you hear about are broadcasted all over the news because they’re so rare. But the chances of me getting in an air accident are very slim. So I’m not afraid.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Do you ever have people who go into major panic attacks during the turbulence?

Lauren Reamer:
I’ve never had a major panic attack, but I’ve had some minor ones.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And what do you do for those people?

Lauren Reamer:
Usually that’s when the oxygen bottle comes out.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah.

Lauren Reamer:
People love the oxygen bottle.

Jill “Rustic Cuff Bracelets Founder” Donovan:
I didn’t know there was an oxygen bottle.

Lauren Reamer:
There’s like 12 on every airplane.

Jill “Rustic Cuff Bracelets Founder” Donovan:
How do I get one?

Lauren Reamer:
You just say I’m having an anxiety attack.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And they’ll give you an oxygen bottle.

Lauren Reamer:
Yeah, a huge tank.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And that really helps?

Lauren Reamer:
A part of it is just the effect of having something, it calms people down.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And all the eyes on the entire plane looking at you going, what’s wrong with her?

Lauren Reamer:
Exactly.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah.

Lauren Reamer:
Exactly.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah. Okay. So we have a small studio audience here and I want to ask them if they have any questions. So let’s start with the first burning question. Okay, Amy. So Amy asks, has Lauren ever posted on the Instagram passenger shaming? I don’t even know what that is.

Lauren Reamer:
So I’ve not posted on passenger shaming. However, it is a very funny Instagram account that posts pictures of passengers, basically shaming them, doing very inappropriate things on airplanes such as taking off their shoes and socks and putting their feet up on the chair in front of them or drying their sweaty gym bag clothes in the air vent above you.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow.

Lauren Reamer:
And it is a plethora of information.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Do you ever see two people that get on a plane that didn’t know each other and by the time they got off the plane they know each other?

Lauren Reamer:
Yes, twice.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Twice. Wow.

Lauren Reamer:
Both in first class.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Okay. They became friends in first class,

Lauren Reamer:
Yep.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Celebrities. Your favorite celebrity.

Lauren Reamer:
That I’ve seen on an airplane?

Jill “Rustic Cuff Bracelets Founder” Donovan:
That you’ve seen on an airplane.

Lauren Reamer:
Say yes to the dress. He was the kindest man. I flew him from Barcelona to New York and he was in first class with me.

Jill “Rustic Cuff Bracelets Founder” Donovan:
You recognized him?

Lauren Reamer:
I did not recognize him. He had a beautiful dog, however, and I spent probably half an hour of my break petting his dog and he asked me if I was interested in-

Jill “Rustic Cuff Bracelets Founder” Donovan:
Him?

Lauren Reamer:
… wedding dress shopping. No. Wedding dress shopping. And I said, “Maybe. Why?” And he was like, “I have a store in New York, you should come by sometime.” And I looked up his store and was like, this man is very famous and he was a wonderful, very, very kind man.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Are you supposed to protect their privacy when you see him on the plane? Is that part of the flight attendant creed? That you’ve not supposed to say you saw somebody, because the whole plane sees him?

Lauren Reamer:
Honestly, no, the plane does not see them if they’re in first class because it is so divided. So it’s more of like a courtesy, I guess.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Can you say somebody who wasn’t kind without getting in trouble?

Lauren Reamer:
If I didn’t give their name.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Oh, okay. Have you had an unkind celebrity?

Lauren Reamer:
I actually have not. All of the celebrities I’ve seen were pretty gracious, but I’ve only seen some minor celebrities like local artists and rappers and-

Jill “Rustic Cuff Bracelets Founder” Donovan:
Probably the LA-New York flight, that one has, they’re loaded up with-

Lauren Reamer:
They are.

Jill “Rustic Cuff Bracelets Founder” Donovan:
… people like movie stars and musicians.

Lauren Reamer:
Pilot Pete is sort of a celebrity from the Bachelor, but he is a pilot.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And was he on your flight?

Lauren Reamer:
He was not on my flight, no. But I do have a friend who just flew with him yesterday.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Let’s take another question. Okay. Sherry. What is the weirdest emotional support animal that you’ve seen on the flight?

Lauren Reamer:
Well, I’ve seen a gerbil.

Jill “Rustic Cuff Bracelets Founder” Donovan:
A gerbil?

Lauren Reamer:
I’ve seen an emotional support gerbil. And also a swan.

Jill “Rustic Cuff Bracelets Founder” Donovan:
You’ve seen a swan as an emotional support animal?

Lauren Reamer:
I have.

Jill “Rustic Cuff Bracelets Founder” Donovan:
How do you contain a swan on a flight?

Lauren Reamer:
It was a very well trained. Had a leash on.

Jill “Rustic Cuff Bracelets Founder” Donovan:
A swan had a leash?

Lauren Reamer:
It did.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Swan wasn’t in a cage?

Lauren Reamer:
However, this was before the regulation of emotional support animals and recently I’ve only seen dogs and cats, but the gerbil and the swan were probably five or six months ago, when it was sort of a free for all.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Do they have their own seat?

Lauren Reamer:
Some of them do. I did fly the Target dog, the little dog with the Target bullseye eye.

Jill “Rustic Cuff Bracelets Founder” Donovan:
That’s a celebrity.

Lauren Reamer:
And he had his own seat. He was considered a celebrity.

Jill “Rustic Cuff Bracelets Founder” Donovan:
You flew a swan as an emotional support animal and a gerbil?

Lauren Reamer:
The gerbil I hardly saw. He was in his own little cage. But the swan was very social.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Did it make noise and-

Lauren Reamer:
Yeah, it made noise.

Jill “Rustic Cuff Bracelets Founder” Donovan:
People don’t complain about a swan sitting next to them on a flight?

Lauren Reamer:
He had his own row.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow. Wow. Okay. Let’s take one more question. How many times is Lauren getting asked out a week on the flight?

Lauren Reamer:
That’s a good question because during the first few months, I recognized that it was an unusual amount. I was getting business cards and napkins with numbers on them and-

Jill “Rustic Cuff Bracelets Founder” Donovan:
And you just couldn’t keep calling people over and over again.

Lauren Reamer:
No. I threw them all away and I started wearing my ring on my ring finger now. It’s just a very simple copper ring that I bought in Brooklyn and now it’s like nothing.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Really?

Lauren Reamer:
Yeah, maybe once a month.

Jill “Rustic Cuff Bracelets Founder” Donovan:
That’s all that you need.

Lauren Reamer:
That’s all that you need.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow.

Lauren Reamer:
Just got to put a ring on the finger.

Jill “Rustic Cuff Bracelets Founder” Donovan:
So you really saw a difference in the amount of people-

Lauren Reamer:
Extremely. I also stopped wearing eyeliner.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And that did it?

Lauren Reamer:
I’m kidding.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Oh, okay. I was going to say. Jordan is asking, she wanted more information about the people that take their pants off during the flight. So we’re going to go there.

Lauren Reamer:
Well, culturally people find their clothes necessary or unnecessary in different ways and I’ve noticed that on certain flights, men in general like to disrobe themselves and just cover up with a blanket.

Jill “Rustic Cuff Bracelets Founder” Donovan:
I’m not sure what the trait is.

Lauren Reamer:
No, but there have been maybe three gentlemen that we’ve had to tell to put their pants back on.

Jill “Rustic Cuff Bracelets Founder” Donovan:
How do you know they’ve taken their pants off?

Lauren Reamer:
The people sitting next to them will let me know.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Have you ever had somebody when sometimes you push off from the jet way, am I saying that right?

Lauren Reamer:
Yep.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And then you sit there for two hours if it’s weather and sometimes wherever you are, they don’t allow people to get up and go the bathroom. Do you ever have somebody that you have to clean up after for going to the bathroom in their seat?

Lauren Reamer:
I have not. I have had to clean up threw up probably 16 times.

Jill “Rustic Cuff Bracelets Founder” Donovan:
So somebody will throw up and they don’t make it in the bag.

Lauren Reamer:
Yes.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Are you the kind of person… I’m trying to remember, I should know this. Do you throw up when other people throw up?

Lauren Reamer:
I used to but by this point I don’t even have to close my nose.

Jill “Rustic Cuff Bracelets Founder” Donovan:
You’re eating it for lunch practically.

Lauren Reamer:
I’m eating it for lunch.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And it doesn’t bother you now?

Lauren Reamer:
It bothers me, absolutely, but it’s either I clean it up or it sits there the whole flight.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah.

Lauren Reamer:
But a lot of the time it’s babies who throw up, which is like-

Jill “Rustic Cuff Bracelets Founder” Donovan:
It’s less offensive throw up.

Lauren Reamer:
Less offensive.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah, yeah.

Lauren Reamer:
So yeah, I haven’t had to clean up anything other than throw up, which has been really nice.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow.

Lauren Reamer:
I’m sure that will change though.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Okay. One last question. Robyn asked, is it frowned upon if you tilt your seat back, which I just read about this last week.

Lauren Reamer:
I personally do not find it offensive or frowned upon as a passenger. However, I have flown with passengers who do find it offensive, particularly larger men in general who don’t like their space to be encroached upon. The main issue is the very last row of the airplane because it does not lean back. So if the person in front of you leans back, usually you can lean back as well and you still have space. But if you’re in that second to last row and you lean back, the person behind you can’t go anywhere.

Lauren Reamer:
So in the video that recently got famous that I’m sure you guys all saw, that I believe was in the very last row. The person who was really upset. So I don’t think it’s frowned upon. The seats are meant to recline, so recline them.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Okay. Lauren, if you could leave people, passengers, one piece of advice, what would that be?

Lauren Reamer:
My most important piece of advice is there are bathrooms in the terminal, so you don’t have to wait to go on the airplane. There are so many bathrooms. Another piece of advice is always wash your hands, as mentioned earlier, and oh, this is my favorite. Okay, this is a little known fact. However, it works almost every time. If you board an airplane and you bring the flight attendants a goodie bag or say a chocolate bar or-

Jill “Rustic Cuff Bracelets Founder” Donovan:
Or a bracelet.

Lauren Reamer:
… a bracelet or anything that says, here you go, thank you, and continue on, nine times out of 10, no, nearly 10 times out of 10, the flight attendant will remember you and will bring you free food, beverages and make your-

Jill “Rustic Cuff Bracelets Founder” Donovan:
How do they find you again though.

Lauren Reamer:
So the best way to do it is if you bring a candy bar, write a little note that says, thanks for all you do. Seats A32. And as a crew we look at that, we eat the chocolate, we are really happy. And then we bring you five glasses of champagne.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Oh, you mean do it as you’re getting on the flight?

Lauren Reamer:
On the flight. Yes.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Oh.

Lauren Reamer:
And I didn’t believe it. I read this a few months before I even applied for the job and my family flew to Costa Rica for Christmas. So my mom and I made all these little goodie bags with a bar of chocolate, a bag of hand sanitizer, and a note that said, thank you. We brought it on and I don’t think the flight attendants stopped serving us beverages and they found some, I think it was some like first class cookies they brought back to the back for us. But it really does go a long way if you show gratitude or even just niceness to the flight attendants, because we deal with so many people all day. Just even smiling really goes a long way.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Can you do that when you get on the flight? You don’t even know and you can just hand them something? That doesn’t look like you’re trying to-

Lauren Reamer:
Not at all. Not at all. People do it. I would say if I fly three flights a day, it happens on at least one.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Wow.

Lauren Reamer:
It does happen.

Jill “Rustic Cuff Bracelets Founder” Donovan:
So if I handed you a bracelet as I got on and just said thank you, and then my seat number.

Lauren Reamer:
Mm-hmm (affirmative).

Jill “Rustic Cuff Bracelets Founder” Donovan:
Yeah.

Lauren Reamer:
Yeah. It’s really a kind gesture and it goes a long way.

Jill “Rustic Cuff Bracelets Founder” Donovan:
I love that. Thank you so much for being here.

Lauren Reamer:
Of course.

Jill “Rustic Cuff Bracelets Founder” Donovan:
You should have your own podcast about traveling around the world.

Lauren Reamer:
Maybe one day.

Jill “Rustic Cuff Bracelets Founder” Donovan:
No, you really should.

Lauren Reamer:
Or you should and I’ll just visit it.

Jill “Rustic Cuff Bracelets Founder” Donovan:
No. You really should because the information, or at the very least you should write a book about your journeys and your travels because I don’t know anybody who has more personality than you in the position that you have.

Lauren Reamer:
Thank you.

Jill “Rustic Cuff Bracelets Founder” Donovan:
And so people feel so welcome to come up to you and to talk to you. You put off no-

Lauren Reamer:
Except for the wedding ring.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Except for the wedding ring. Right. But still that doesn’t stop some people. But you really are what every flight attendant should be. You really are.

Lauren Reamer:
Thank you.

Jill “Rustic Cuff Bracelets Founder” Donovan:
What every niece should be and every daughter should be and every aunt should be. I love you-

Lauren Reamer:
I love you.

Jill “Rustic Cuff Bracelets Founder” Donovan:
… and I’m so grateful that you came with us-

Lauren Reamer:
Thank you, Aunt Jill.

Jill “Rustic Cuff Bracelets Founder” Donovan:
… on the podcast today. Thank you.

Lauren Reamer:
It’s been awesome.

Jill “Rustic Cuff Bracelets Founder” Donovan:
Thank you for joining us today. If you are a flight attendant and you would like to add some more advice to what Lauren said, feel free to email us at ceoish@rusticcuff.com and we will send the first 10 flight attendants that email us, we will send you a special bracelet if you email us at ceoish@rusticcuff.com and tell us what your advice to passengers would be. Thank you so much for joining us. We’ll see you next time on CEO-ish. That’s a wrap.